AI Agents for Call Center Operations
Currently learning and building AI Agents, contributing to AI-powered solutions for call center workflows and operational efficiency.
Data Governance & Schema Evolution
Drove governance initiatives including schema evolution handling, data contracts, and cross-team alignment to improve ownership, transparency, and long-term scalability.
Data Quality & Reliability Program
Established robust data quality and reliability practices (automated checks, CI/CD quality gates, and monitoring) to ensure trusted, consistent data for stakeholders.